Billing

IMPORTANT INFORMATION ABOUT YOUR BILL


The following is information on our billing statements, billing cycles, how your bill is calculated, and how you can save money on your bill.  If you have questions, please contact our customer service representatives at (801) 968-1011, M-F, 9:00 a.m.-5:00 p.m..


Billing Cycle

Kearns Improvement District’s billing system is very simple.  We have four billing cycles, 1, 2, 3, & 4.  Cycle 1 is the area east of the railroad tracks.  Cycle 2 is the area between approximately 4800 West and 5600 West and 4700 South and 6200 South.  Cycle 3 is all of Oquirrh Shadows, and Cycle 4 is all property located west of 5600 West and our commercial and industrial accounts.  At the time you receive your bill you have approximately three to four weeks before it is due.  The due date is always on a Monday (except holidays) and is shown on the top of your bill.


Monthly Billing

The amount due for water is based on actual water use during the month.  The amount due for sewer is a flat rate plus $1.12 per 1,000 gallons for each 1,000 gallons of water used over your previous winter’s average.  If you have just moved to the area and do not have previous winter usage, 7,000 gallons will be used for your average.


You will also note on your bill a Basic Service Fee which helps cover the cost of repairs and maintenance and a Special Water Fee that will be used to develop new water resources such as culinary water wells and secondary irrigation water.


If you would like to view your bill online, you can do so by going to our website at www.kearnsid.org and set up an account.


Save Money

There are ways to save money on your water bill.  If you have a leak, fix it immediately.  You will be billed for all of the water that runs through your meter and it is an unnecessary waste of this precious natural resource.  Practice conservation measures both inside and outside, please see conservation information on our website.  Conservation not only saves water but saves you money.  It can also become quite costly not to pay your bill on time.  If you don’t receive your bill within one week of the previous due date, please contact us. We can tell you the amount of the bill and the due date.  Each month the bill is past due, a 5% penalty is charged on the delinquent amount.


Paying Your Bill

We encourage all of our customers to take advantage of the option to pay your bill online.  It saves you time and the cost of an envelope and stamp.  You can save further time by setting up an account online that will automatically pay your bill for you each month.  We accept VISA and MasterCard debit/credit cards.  You may also pay in person at our office, pay over the phone using our toll free number 800-785-5195, set up electronic payments with your financial institution, send payment through the mail (check or money orders only), or pay in our night drop box located inside the front door or on the west side of our building, no cash.


If you have a past due amount on your bill, don’t wait until the due date on your current bill to pay it.  Please pay it right away to avoid possible interruption of service.